Skip to Content

Data Protection Policy

Last Updated: July 1, 2025

At Cistemics LLC, we are committed to protecting the privacy and personal data of our users. This policy outlines how we collect, process, and safeguard personally identifiable information (PII) through our services and integrations with TikTok Shop, Amazon Marketplace, and Etsy.

1. Scope

This policy applies to all PII collected, processed, or stored by Cistemics LLC through our platform, APIs, or third-party services.

2. Types of Personal Information Collected

  • Full name
  • Email address
  • Shipping address
  • Phone number (if applicable)
  • Purchase and order data

3. Purpose of Data Collection

We collect and use personal data to:

  • Fulfill customer orders and services
  • Provide customer support
  • Improve operational workflows
  • Comply with legal obligations

4. Legal Basis for Processing

We process data under the following legal bases:

  • User consent (for TikTok Shop data)
  • Contractual necessity (for Amazon and Etsy transactions)
  • Legitimate interest (for operations and fraud prevention)

5. Data Minimization

We only collect the minimum data necessary for the task. Excess data is not retained.

6. Data Sharing and Subprocessors

We only share data with trusted subprocessors under contractual obligations. These include:

  • Cloudflare (Firewall and CDN, Global)
  • ColoCrossing — Physical datacenter hosting infrastructure (USA)
  • ForwardEmail — Email routing for support communications (USA)

We do not share personal data with any third-party service providers beyond those listed above. Internal systems such as our ERP (Odoo) and analytics tools are self-hosted and fully under our control.

7. Data Retention and Deletion

  • TikTok Shop: Data retained for no longer than 30 days
  • Amazon: PII is deleted within 30 days after order fulfillment
  • Etsy: PII retained only for the lifecycle of the transaction
    Users can request data deletion at https://cistemics.com/contactus

8. Your Rights

You have the right to access, correct, delete, or restrict the processing of your data.

9. Contact

Email: [email protected]

Mail: Cistemics LLC, 101 Woodwinds Industrial Court, Cary North Carolina, 27513