Privacy Policy

Effective Date: 6/19/2025

Last Updated: 6/19/2025

1. Introduction

Cistemics LLC ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cistemics.com and use our eCommerce development services.

2. Information We Collect

​2.1 Personal Information

​We may collect personal information that you voluntarily provide to us, including:

• • Name and contact information (email address, phone number, mailing address)
• • Business information (company name, role, industry)
• • Payment and billing information
• • Communication preferences
• • Project requirements and specifications

​2.2 Automatically Collected Information

​We automatically collect certain information when you visit our website:

• • IP address and device information
• • Browser type and version
• • Operating system
• • Pages visited and time spent on our site
• • Referring website addresses
• • Cookies and similar tracking technologies

​2.3 Third-Party Service Information

​When providing eCommerce development services, we may access and process information from third-party platforms and services, including:

• • Amazon Seller Central data (for Amazon integration services)
• • eCommerce platform data (Shopify, WooCommerce, etc.)
• • Payment processor information
• • Analytics and marketing platform data

3. How We Use Your Information

We use the information we collect for the following purposes:

​3.1 Service Delivery

• • Providing eCommerce development and related services
• • Managing client projects and communications
• • Integrating with third-party platforms (including Amazon Seller Central)
• • Troubleshooting and technical support

​3.2 Business Operations

• • Processing payments and managing accounts
• • Communicating about our services
• • Improving our website and services
• • Conducting market research and analysis

​3.3 Legal and Compliance

• • Complying with applicable laws and regulations
• • Protecting our rights and interests
• • Preventing fraud and unauthorized access

4. Amazon Seller Central Integration

When you engage us for Amazon-related services, we may access your Amazon Seller Central account and related data through the Amazon Selling Partner API. This includes:

4.1 Data We May Access

• Product catalog and inventory information
• Order and sales data
• Customer service metrics
• Advertising and marketing data
• Financial and settlement information

4.2 Purpose of Access

• Developing and maintaining Amazon integrations
• Providing inventory management solutions
• Creating custom reporting and analytics
• Optimizing your Amazon selling operations

4.3 Data Security

We implement industry-standard security measures to protect your Amazon data, including:

• Encrypted data transmission and storage
• Access controls and authentication
• Regular security audits and monitoring
• Compliance with Amazon's API requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email communications
• Analytics and reporting

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process
• Protect our rights and property
• Prevent fraud or security threats
• Respond to government requests

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security updates and monitoring
• Employee training on data protection

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Client project data is typically retained for up to 3 years after project completion, unless longer retention is required by law or requested by the client.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

8.2 Correction and Updates

• Request correction of inaccurate information
• Update your contact preferences

8.3 Deletion

• Request deletion of your personal information (subject to legal requirements)

8.4 Opt-Out

• Unsubscribe from marketing communications
• Disable certain cookies through browser settings

To exercise these rights, please contact us at [privacy email address].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website usage
• Provide personalized content
• Improve our services

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

10. International Data Transfers

If you are located outside of the United States, your information may be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Cistemics LLC

Email: [email protected]

Address: 101 Woodwinds Industrial Court, Cary North Carolina, 27513

For Amazon Selling Partner API related inquiries, please contact: [email protected]